Terms & Conditions

Skin Test Policy for Hair Colour

Your safety is our top priority. To make sure my colour services are safe and comfortable for you, I carry out a skin sensitivity test before using any hair colour products.

Why do I test?

Hair colour products can occasionally cause allergic reactions, even if you’ve coloured your hair before without problems. A quick skin test helps check for sensitivity and keep you safe.

When do you need a skin test?

I’ll ask you to come in for a skin test at least 48 hours before your appointment if:

You’re a new colour client with me.
You haven’t had your hair coloured with me in the last 6 months.
The colour manufacturer recommends a test before each application.

How it works

I’ll apply a small amount of colour product to your skin (usually behind your ear or inside your elbow).
Leave it uncovered for 48 hours.
If you notice redness, itching, swelling, blistering, or any irritation — wash it off immediately and let me know.
If no reaction occurs, you’re good to go and I can safely proceed with your colour service.

Important notes

Without a valid skin test, I cannot carry out a colour service — this is for your safety.
If a reaction occurs, I will not go ahead with the colour but I’ll be happy to discuss safe alternatives.
Your test result will be recorded in your client file and is valid for 6 months (unless another test is required).

Thank you for understanding — this simple step ensures your colouring experience is both safe and enjoyable.

Appointment Policy

To secure all bookings, I require a 50% deposit at the time of scheduling your appointment. This deposit is credited toward your treatment cost and ensures that your time is reserved exclusively for you.

I understand that schedules can change, and I aim to be as flexible as possible. Should you need to cancel or reschedule, I respectfully request at least 72 hours’ notice. If this notice is provided, your deposit will be fully refunded or transferred to a future appointment, depending on your preference.

Cancellations made with less than 72 hours’ notice will result in the deposit being retained, as it is unlikely we will be able to fill the appointment time at short notice.
Cancellations with less than 24 hours’ notice, as well as “no-shows,” will be subject to the full appointment fee. This is to cover the time allocated exclusively for your service, as well as the impact on our team’s schedule.

Attending Your Appointment

As all of my services take place in a private one-to-one room within the salon, there is no waiting area available inside the room. For this reason, I kindly ask that clients attend their appointment alone. This ensures the space remains comfortable, safe, and fully focused on your treatment. The salon itself remains a friendly and welcoming environment, but due to the private setup, additional guests (including children, friends, or family) cannot be accommodated during your appointment.

The salon is easily accessible, situated on several main bus routes. For those arriving by car, there is a paid car park conveniently located behind the salon. Please note that parking charges apply and payment can be made quickly and securely through the RingGo app.

To ensure that your appointment runs smoothly and begins on time, I kindly ask that you arrive at least 5 minutes before your scheduled time. This allows for a relaxed check-in and ensures I can provide you with the full experience without delays.

For health and safety reasons, and to maintain a calm and professional environment for all of our guests, I ask that children are not brought along to appointments unless they are booked in for a service themselves. This policy helps create a safe, comfortable, and enjoyable atmosphere for both clients and staff.

Agreement to my T&Cs

By booking an appointment, you agree to these terms. My policies are designed to respect the time of both my clients and me, and to ensure that I can continue providing high-quality service to everyone who visits.